Let me share with you some tips to help team leader or enterpreneur interact succesfully with customers, according to Clate Mask, an entrepreneur’s coach:
BECAUSE YOUR ATTITUDE AFFECTS YOUR CUSTOMERS AND THE TEAM
Find yourRunning a business and leading a team towards goals is tiring, time-consuming, and often frustrating. It's not uncommon for the "Entrepreneurial Light" or “Team Leaders” to burn out. However, if you're not excited about what you do; your products or services, no one else is going to be. And who wants to be part of team he is not happy with or wants to buy a product/service they're not enthusiasticabout?Quick tips for regaining your passion:
-Write down all the reasons you love your job, your team, products or services
-Imagine what you want your business to look like in 5 years (even if it's unrealistic... perhaps especially if it's unrealistic!)
-Read inspirational books, blogs, and articles about small business ownership
-Take time to rejuvenate
Look, you became an entrepreneur for a reason. And, how you feel about your company is going to be reflected in the risks you'll take, the way you interact with your customers, and the amount of money you bring in!Ray Kroc (founder of McDonald's) said, "If you work just for the money, you'll never make it, but if you love what you're doing, and always put the customer first, success will be yours."Be passionate! Be excited!
Learn to love your business, your customers, and the simple joys of small business ownership. Pass that passion on to your employees and customers, and you'll see a phenomenal difference in the growth and success of your business!
1 commentaire:
What if you are thinking that you don’t have "customers" in your line of work? Think again. Everyone has someone who needs their help at some time. Maybe you don't deal directly with outside customers. If you manage employees, they can be viewed as your customers. Your executive and management peers are customers of your services. Business people in other departments or divisions are customers of your services. Your own manager is a customer of your services.
It is a well-known fact that how you treat people directly affects your own career success. If you have a positive attitude and try to help when asked, you will have much more support when you need help. People will come to you more easily and want to work with you to resolve issues. If you are always too busy, too critical or too demanding when someone asks you for something, you will find people going elsewhere. When it is time for promotions or good assignments, you will not be high on the list. And, you may not even realize why you are being passed by or passed over.
The difference between good customer service and bad customer service is often a single word: Attitude! More than any other single factor, a positive attitude makes the difference.
Someone with a positive attitude will attempt to help, even if they don’t have all the answers. They will find someone to help or will seek out an answer. People notice that.
Someone with a poor attitude or a negative attitude will see a request for help as a bother or something that interferes with their "real" work. And, again, people will notice that type of attitude as well.
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